ChatGPT and the Workplace

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ChatGPT -An artificial intelligence (AI) chatbot made waves for producing human-like text from user inputs. Released in November 2022, the current version is accessible to anyone with a computer and internet connection and produces usable written content on a wide range of topics, supporting decision-making. Since this technology is accessible to employers of all sizes, it presents an opportunity for organizations that strategically leverage it. Even if employers don’t plan to incorporate AI into their operations, it’s still important to understand these tools and their limitations, as employees may already be using them without their employers’ knowledge or permission.

What Is ChatGPT?

It is a natural language chatbot, meaning it uses natural language processing to respond in a conversational manner to user input. This allows it to imitate human dialogue and decision-making. ChatGPT is capable of performing or helping with a variety of tasks, including the following:

  • Writing articles, poems, and songs
  • Performing calculations
  • Explaining difficult concepts
  • Automating tasks
  • Conversing with users

How Many People Use ChatGPT?

As of October 2024, it has more than 200 million weekly active users.

It is free; however, OpenAI, the creator of ChatGPT, offers a subscription, which makes the chatbot available to subscribers during peak times, provides them with faster responses and offers priority access to new features and improvements.

How Does ChatGPT Work?

ChatGPT is a network machine learning model trained using data sets to generate human-like text on various subjects. The chatbot is trained from books, websites and articles to create questions, answers, summaries, translations, calculations, code generation, conversations and more. Its knowledge is limited to information available when it is trained, and it cannot access new information. As a result, some of the information and answers ChatGPT provides users may be outdated or inaccurate. The current version of ChatGPT uses 100 trillion machine learning parameters, but the knowledge cutoff is April 2023.

How Can ChatGPT Impact the Workplace?

Incorporating AI technology can enable employers to run more efficiently by automating manual, error-prone tasks and augmenting how employees work, allowing them to focus on more important tasks and increasing the value they bring. AI technology can impact nearly every facet of an organization, including the following departments:

  • Human Resources
  • Marketing
  • Accounting
  • Legal
  • Software Engineering

While AI technology can replicate many human-like behaviors and capabilities, it has considerable limitations, including lacking critical thinking, strategic decision-
making and creativity, and can create potential legal and privacy issues.

AI tools like ChatGPT have the potential to change employees’ work and increase organizational efficiency. While this technology is relatively new, savvy employers will closely monitor AI technology’s developments and find ways to incorporate it effectively.

Visit the official ChatGPT website to learn more about its capabilities